FAQFAQ's: Hope’s Relief Therapeutic Cream FAQ’s: Hope’s Relief Herbal Shampoo & Conditioner FAQ's: General Q - How will I receive my orders? A – We send out all orders by post or courier service. Do note that at this point, we are unable to attend to requests to self-collect items ordered. Local - All local orders in Singapore can be shipped by normal ($1- $3) /registered mail or next day courier delivery (flat rate of $8). Please indicate your preference at checkout to determine the shipping charge for normal/registered mail. Overseas - Please contact us at info@bunchcircle.com if you have any questions about the exact shipping charges to your country before placing your order Q - How long will it take before I can expect to receive my order? A – We usually process and ship out all orders within 3 days of receiving your orders, Mondays to Fridays. You will be notified by email once your order is shipped out. For Singapore order, you should receive your order within 2-3 working days (SingPost) or the next working day for courier delivery once it is sent out. Bunchcircle is not responsible for items lost, stolen or damaged in the shipping process. Q - What payment methods do you accept? A – We accept all major credit cards and PayPal. You can also transfer the money via Internet Banking directly to our DBS Current 014-901931-0 (Bukit Timah Branch code 002) and we will process the order as soon as the payment goes through. Q - I tried contacting you a few times but did not receive a reply. Why is this so? A – We usually respond to all enquires submitted to us within 3 working day. If you do not hear from us during this time, it may be that our reply to you has been filtered to your spam box by your email server. Please check your spam box and try contacting us at info@bunchcircle.com again. FAQ's: Hope’s Relief Therapeutic Cream Q - What does Hopes Relief Therapeutic Cream Do? A – Hopes Relief Therapeutic Cream is a three in one treatment. It heals the damaged or sensitive skin, relieves and reduces itchy irritated skin and pentrates deep to moisturise the skin for a soft smooth healthy feel. Ideal for dry Itchy skin, and symptoms of eczema, psoriasis, and dermatitis. Q - What makes Hope’s Relief Therapeutic Cream different from other skincare products? A – Hopes Relief is a 3 in 1 Therapeutic cream. 99.99% of the skincare products sold for itchy dry skin are purely single action moisturisers and do not heal the skin, reduce inflammation or itchiness. Some also contain known synthetic skin irritants Hopes Relief Therapeutic Cream is a 3 in 1 Therapeutic Cream based on very high quality natural ingredients. It does not contain known irritants such as SLS, parabens, artificial colours or perfumes. It also achieves more to give the user relief and healthy skin. Hopes Relief is a 3 in 1 Treatment cream * Moisturises – penetrates deep to soften dry skin. * Heals- repairs and heals dry skin. * Itch relief- calms and soothes irritated skin. Q - Who is Hopes Relief Therapeutic Cream For? A – Hopes Relief Cream is gentle enough yet strong enough for all age groups. Baby’s, Infants, Children and Adults. It is ideal for anyone with eczema, psoriasis, dermatitis and itchy dry skin. Q - What are the main ingredients in Hope’s Relief cream? A- Hopes has 5 Active- Natural ingredients - Calendula, Licorice Root, Gotu Kola; Aloe vera; Manuka honey and Hopes Relief own unique homeopathic blend. Q- Can I use Hopes Relief Cream on small babies and Infants? A – Yes. Hopes Relief Cream can be used safely on all ages. In smaller children however you will only need to use smaller amounts as Hopes Relief Cream is quite concentrated. Q - Is Hope’s Relief Cream safe for pregnant women? A - Yes, it is can be used by all ages for extended periods of time. Q- Can I use Hope’s Relief Cream on sensitive areas of the body such as the eyes or genital area? A – Hope’s Relief Cream is very safe and can be used sensibly on sensitive areas. Simply apply a little less cream and ensure as little as possible of the cream enters the body opening. Q - How often should I apply the cream? A - 3 –4 times a day or as necessary Q - How long will it take to work? A - It depends on the individual. Some may notice virtually instant relief from the itch others may take a little longer. It depends on severity, how long you have had the problem and what you have been using before. Q - Will Hopes sting: A - In some severe cases where the skin is badly scratched or open, stinging may be experienced on application. This is expected when the skin is cracked and exposed. However no one has ever reported stinging to last longer than that. After about 2 or 3 days, the stinging should cease completely, as the skin heals over. Q: - I have been using cortisone cream is this problem? A: - Be aware it could cause a flare-up if stopped abruptly – the reason being that cortisone suppresses the condition, drives it deeper into system, so when its stopped, it may come back worse than before even though Hopes Relief is starting to be applied. It is best to perserve knowing that Hopes Relief will setlle it down and start to heal. In very severe cases Hopes Relief can be applied at the same time and then the cortisone can slowly be withdrawn. Healing Process: Whilst Hopes Relief cream is an excellent skin moistuiser, when it comes to lesions of eczema or psoriasis, it may make them dry and flaky. If you notice this, then continue applying Hopes Relief cream 3 to 4 times per day, as directed on the label. The “bad” skin has to come off somehow, so it will continue flaking until clear skin is revealed, this process may take from few days to a few weeks, depending on the severity of your condition. If your eczema or psoriases was very severe, it is possible that the new skin may be slightly pink at first. This should fade over time as Hopes is excellent in treating scaring. FAQ’s: Hope’s Relief Herbal Shampoo & Conditioner Q - How are these products different from other shampoos and conditioners? A - They are specifically formulated to treat eczema, dermatitis, flaky dry scalp and dandruff. The shampoo and conditioner do not contain toxic or harsh ingredients or sodium lauryl sulphate. They are pH balanced, hypoallergenic and biodegradable. Q - What are the main ingredients? A - Based on same active ingredients as in Hope’s Relief cream, Manuka honey, Calendula, Aloe Vera, Licorice extract, Gotu Kola Q - Are they all natural / organic? A - Yes, they are completely natural and certified organic where possible. Q - Do they contain any animal products? A - No, but Manuka honey is insect derived. Q - Are they scented? A - No artificial fragrance but you may be able to smell the natural ingredients such as licorice. Q - Are they safe for pregnant women / newborn babies / young children? A - Yes, in fact they are perfect for them and anyone with sensitive skin. Q - What about for sensitive eyes? A - Perfect but obviously close your eyes while rinsing. Q - Are the ingredients high quality? A - The ingredients are of premium quality – only the best available are used and these cost much more than using cheaper detergents. As they are very rich and concentrated only a small amount is needed. As a result is should last longer and work out to be more economical. Q - I don’t have any particular scalp problems – are they good for me to use? A - Yes, they make great natural hair care products with no irritants. It leaves the hair clean, soft and bouncy. Q – Will it strip the oils from my hair? A - The shampoo and conditioner do not strip the hair’s natural oils or damage follicles leading to hair loss. They do not contain any toxic chemicals to be absorbed through the skin. Q – How often should I use them? A - They are very safe and gentle to use so they can use daily if required. Q – Are they suitable for use on coloured hair? A - Yes the products do not contain harsh chemicals that would strip hair colour. Q – Which should I leave on my hair for longer – the shampoo or the conditioner? A - The conditioner has a higher moisturiser content so initially both should be used for maximum benefits. Then just the shampoo as a daily maintenance cleanser and to control the flakes. Q – How long for? A - Between 2 – 3 minutes. Q – Do the shampoo and conditioner lather up? A - Yes; even though they are sodium sulphate free they ar |
